Question 1

What kind of trips do you do?

Accepted Answer

We create curated, purpose‑driven journeys — from bespoke trips for couples, families, and solo travelers, to small group adventures rooted in culture, craft, nature, and human connection.

Question 2

Are all your trips in Mexico?

Accepted Answer

Most of our journeys unfold in Mexico — a place we know intimately and love deeply. But the world is wide, and so is our curiosity. If you’re dreaming beyond borders, head to our Journeys section and let’s explore it together.

Question 3

How far in advance can I reserve a spot on a group trip?

Accepted Answer

Trips typically open for reservation 3–6 months before departure. Because group sizes are intentionally small, we recommend booking early to secure your place.

Question 4

How can I pay for my trip?

Accepted Answer

We accept secure bank transfers and credit card payments. For some departures, we offer flexible payment plans — just ask, and we’ll tailor options to you.

Question 5

What travel documents do I need?

Accepted Answer

You’re responsible for having a valid passport and any required visas or permits. Entry requirements can vary by nationality and destination, so we’ll guide you well before departure.

Question 6

Is there a recommended minimum passport validity?

Accepted Answer

We advise that your passport be valid for at least 6 months beyond your return date, followed by most travel standards.

Question 7

How soon will I receive my travel documents?

Accepted Answer

Once your trip is confirmed and all details are complete, you’ll receive your final itinerary and travel documents approximately 3 weeks before departure.

Question 8

Can I book extra nights before or after the trip?

Accepted Answer

Yes — if you’d like to stay longer in a place before or after your journey, we can help arrange extra accommodation.

Question 9

Can I travel solo?

Accepted Answer

Absolutely. Many travelers join us on their own. We offer both solo‑friendly custom journeys and supportive group experiences.

Question 10

What does “co‑create” mean?

Accepted Answer

It means we design your trip with you — listening to your interests, rhythms, and intentions — rather than giving you a pre‑made experience.

Question 11

Can I tailor the itinerary?

Accepted Answer

Yes. For bespoke trips, we’ll adapt the itinerary, pace, and lengths of stay to your preferences. Head to our Travel Atelier to craft a personalized trip.

Question 12

Can I book a specific room type?

Accepted Answer

Yes — single, double, or triple room options are available depending on the trip. Tell us your preference when booking.

Question 13

What’s NOT included in the trip price?

Accepted Answer

Flights, personal expenses, and optional tips unless noted. We’ll clarify exactly what’s included before booking.

Question 14

Can I book flights through TOE?

Accepted Answer

Yes. We can book flights as part of your journey, or simply guide you on routes, timing, and options if you prefer to handle flights yourself. You choose the level of support — we adapt.

Question 15

When should I plan flights?

Accepted Answer

We’ll share suggested arrival and departure windows and can advise on routing — but you’re welcome to book your own flights based on that guidance.

Question 16

Do you have packing suggestions?

Accepted Answer

Yes — we recommend layers, comfortable shoes, a reusable water bottle, essential medications, a hat, and a small daypack. We’ll share a tailored checklist before departure.

Question 17

Do trips accommodate special diets or health needs?

Accepted Answer

Yes — let us know your needs ahead of time so we can help arrange appropriate meals or supportive options during your journey.

Frequently Asked Questions